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Professional Service
IT Support
24/7 remote and on-site support to keep your operations running smoothly.
Overview
Round-the-clock IT support services keep business operations running smoothly with minimal downtime. Remote monitoring, helpdesk support, and on-site intervention resolve issues quickly across Colombo and major Sri Lankan cities. Proactive maintenance prevents issues before they impact productivity.
Tiered Support Structure
- Level 1: Password resets, basic software troubleshooting, printer issues
- Level 2: Network connectivity, server restarts, application errors
- Level 3: Complex infrastructure problems, security incidents, disaster recovery
24/7 Monitoring Includes
- Real-time system health alerts
- Automated backup verification
- Security threat detection
- Performance degradation warnings
- Capacity utilization tracking
Service Level Agreements
- 99.9% uptime guarantee
- 15-minute initial response for critical issues
- 4-hour resolution for high-priority tickets
- Monthly performance reports and review meetings
Ready to Upgrade?
Contact our expert team today to discuss how our IT Support can transform your business operations.
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